Malaysian Digital Minister Gobind Singh says a high-profile project to roll out AI tools to civil servants marks a "significant step." (Photo by Norman Goh)
Kuala Lumpur, Malaysia – February 5, 2025 – The Ministry of Digital Malaysia, in collaboration with Google Cloud, today unveiled “AI at Work 2.0,” an enhanced initiative to equip 445,000 public officers with cutting-edge generative AI (gen AI) tools through Google Workspace. This initiative builds on the success of the pilot program launched in December 2024, aiming to revolutionize public service delivery and drive Malaysia’s digital transformation.
Key Highlights of AI at Work 2.0
- Expanded Access: Public officers will gain access to the Gemini suite of tools within Google Workspace, enabling seamless integration of gen AI into daily tasks.
- Enhanced Productivity: Tools like Gemini in Gmail, Docs, Sheets, and Meet will assist with content creation, meeting summaries, and data analysis, saving time and improving efficiency.
- Innovative Communication: Google Vids, a gen AI-powered video app, will help agencies create engaging explainer videos and training materials without specialized skills.
- Advanced Research and Decision-Making: NotebookLM Plus will allow officers to synthesize insights from up to 250 trusted sources, streamlining policy analysis and citizen responsiveness.
- Dedicated Training: Customized workshops will ensure officers maximize the potential of these tools, focusing on effective prompting and real-world applications.
—fotoBERNAMA (2025) COPYRIGHT RESERVED
YB Tuan Gobind Singh Deo, Minister of Digital, emphasized the initiative’s role in Malaysia’s digital future: “AI at Work 2.0 underscores our commitment to leveraging next-generation technology to enhance public services and drive economic growth. By integrating gen AI responsibly, we are setting a benchmark for innovation in the region.”
YBhg. Tuan Fabian Bigar, Secretary General, Ministry of Digital, added: “This partnership with Google Cloud accelerates our mission to modernize government operations. By automating routine tasks, our officers can focus on strategic initiatives that deliver greater value to citizens.”
Rahul Sharma, Managing Director, Public Sector, Asia Pacific, Google Cloud, highlighted the transformative potential: “Malaysia is leading the way in AI adoption, demonstrating how public-private collaboration can yield measurable benefits. We are proud to support this journey through AI at Work 2.0 and our broader investments in the country.”
Proven Impact of AI
The pilot phase, involving 270 officers, achieved remarkable results:
- 97% of participants saved an average of 3.25 hours per week.
- 91% reported improved work quality through gen AI assistance.
Commitment to Security and Privacy
Google Workspace with Gemini adheres to stringent global standards, including SOC 1/2/3, ISO 27001/17/18, and ISO 42001, ensuring data security and privacy for all users.
Looking Ahead
AI at Work 2.0 aligns with Malaysia’s five-year AI technology action plan and Google’s US$2 billion investment in local infrastructure, including a new data center and Cloud region. Additional skilling initiatives, such as Gemini Academy and Google AI Essentials, further support Malaysia’s ambition to become a regional AI leader.
About the Ministry of Digital
The Ministry of Digital Malaysia drives the nation’s digital agenda across three pillars: Digital Government, Digital Economy, and Digital Society, fostering innovation, inclusivity, and sustainable growth.
About Google Cloud
Google Cloud provides AI-powered solutions to organizations worldwide, enabling transformation through scalable infrastructure, advanced tools, and trusted security.
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